privacy policy
Auburn Aroma Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.auburnaroma.com (the “Site” or "Us").
Collecting your Personal Information
When you visit the Site, we automatically collect certain information about your device, including your interaction with the Site, your time zone & information needed to successfully proceed with online purchases. Additionally, we may also collect information if you contact us for support. We refer to this automatically-collected information as “Device Information.” Within this Privacy Policy, any information collected through the Site that can or may identify an individual (as per example below) is what we refer to as "Personal Information".
Device Information
- Examples of Personal Information collected: how you interact with the Site, IP address, version of web browser, time zone, cookie information (see below), sites or products you view, and search terms.
- Source of collection: this information is automatically retained when you access the Site using web beacons, tags, cookies, log files, pixels etc.
- Purpose of collection: in order to load the Site for your use, to collect data and analytics to better the Site.
Order Information
- Examples of Personal Information collected: first name, last name, shipping address, billing address, payment information (this includes credit/debit card numbers, PayPal, Afterpay etc), email address, and phone number.
- Source of collection: this information is provided by you.
- Purpose of collection: in order to provide our services or products to you, to be able to process and confirm your payment details and information, to prepare and arrange for shipping, to get in contact with you regarding order confirmation, invoices, shipping details etc, to protect our Site from the potential risk of fraudulent misconduct, and to provide you with advertising information in regards to our products and/or services.
Customer Support Information
- Examples of Personal Information collected: first name, last name, email address, phone number and other information that may be requested when contacting customer support.
- Source of collection: this information is provided by you.
- Purpose of collection: to assist you during customer support.
Wholesale Information
- Examples of Personal Information collected: business name, business email address, business phone number, Australian Business Number (ABN), social media handles, as well as other information that may be required during discussion.
- Source of collection: this information is provided by the business and/or business owner.
- Purpose of collection: the discussion or expression of interest in regards to becoming a stockist and receiving products at wholesale prices.
Sharing Personal Information
As stated above, we often have to share your Personal Information with our service providers in order to help us progress in areas throughout out Site.
For example:
- Auburn Aroma use Shopify.com.au to power its Site and online store. Read more about how Shopify.com.au uses your Personal Information here: https://help.shopify.com/en/manual/apps/app-personal-information
- We may share your Personal Information in order to follow laws and other regulations, if a search warrant is requested, or to protect our rights regarding other lawful applications arise.
Using Personal Information
We use the Personal Information you have provided us with to advertise our products to you, to process online payments, to complete the procedure of confirming and shipping your order, to provide you with information regarding sales, new releases and updates.
Minors
This Site is not designed to be accessible for individuals under the age of 18. It is never our intention to collect Personal Information from a person under the age of 18. As a parent or guardian, if you strongly believe that your child(ren), or the minor you care for who is under the age of 18 has entered Personal Information into our Site please contact us immediately at auburnaroma@gmail.com to request the permanent removal of the Personal Information that has been provided.
Retention
Once you have contacted us for support, subscribed to our email, or placed an order through our Site, our system automatically retains the Personal Information which you have provided to complete these processes. This information will stay in our system unless you contact us requesting for its permanent removal. For detailed information regarding your rights read below.
Your Rights
You as an individual have the right to request that your Personal Information be corrected, updated, or removed at any time. If you would like to appeal to any of the above mentioned altercations please contact us at auburnaroma@gmail.com requesting your preferred choice.
Cookies
What is a Cookie?
- Cookies are small files or pieces of data that is downloaded to your computer or electronic device whenever you access our Site.
What are Cookies used for?
- A Cookie collects information such as a username and password, other login details, browsing history, shopping cart details and more. Without the use of Cookies, whenever you leave our Site and return at a later date you would have to re-build your account and saved details, such as your cart or wish-list, every time you re-enter our Site.
How does Shopify.com.au use Cookies?
- Shopify.com.au uses Cookies when storing your Personal Information (as stated above) in order to benefit our Site's capabilities and added components. For more information on how Shopify.com.au uses cookies follow the link: https://www.shopify.com.au/legal/cookies
Changes
This Privacy Policy may be updated throughout the calendar year to make changes regarding the change of law or legal reasons.
Contact
For more information regarding our Privacy Policy, or if you have any concerns or questions that we haven't already answered please contact us at auburnaroma@gmail.com.
Last Updated
May 22, 2023